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I Actually Used Chase’s Roadside Assistance Benefit. Here’s What Happened.

February 27, 2018

 The Chase Sapphire Reserve card is a powerful card. It has delivered thousands of dollars of value to me through travel rewards, trip-cancellation insurance, purchase protection, and other benefits. But there are some other benefits that you might be apt to forget. Hopefully this blog reminds you: the CSR offers Roadside Assistance! And I actually used it. Here's the story and a review of the process which was pretty good but not perfect:

 

We shipped our car and when it arrived, it was dead. This was my first time ever needing a jump and I was afraid about how much it would cost and if we could even get someone to come out to us (we were stranded in a pretty remote area). I thought about calling local mechanics but it was a Sunday and we didn't want to get ripped off.

 

Then! I remembered that Chase offers roadside assistance, and pulled up the benefits document. In fact, it does! Chase provides roadside assistance for free for the following car problems up to 4 times per year:

  • A jumpstart

  • Spare tire change

  • Fuel delivery if you’re stranded

  • Towing

  • Lockout

 

I called the number (1-866-860-7978) and much to my delight, a very pleasant guy picked up the phone. He checked to make sure that we were okay (yup totally fine over here, just hanging out with a dead car) and he said he would dispatch someone. We actually wanted him to dispatch someone the next morning, and he said he could do that.

 

I wish I could say it was 100% smooth sailing from there. Overall, I would give it a B. We proactively called in the morning to check that someone would be coming to our car at the time specified and they confirmed that they were sending someone from the company Pop-A-Lock, a locksmith company. The Pop-A-Lock guy actually arrived at our car earlier than specified and decided to peace out since we weren’t there. I called Chase to complain and they called that Pop-A-Lock guy right back and told him to wait for us. He did and he did jump our car (but he was cranky about it, and he also insisted he knew how to jump start a hybrid car - he was wrong, we had to show him). Our car did start though and we were all good!

 

I never received a bill and I presume that Chase covered the entire cost (it must have been less than $50). Apparently if the service is over $50, it’s charged to your card.

 

In summary, yes! Chase has Roadside Assistance and it works for real!

 

One final thought: If you have the Chase Sapphire Reserve card, you might not need AAA or roadside assistance on your primary insurance. Check out your insurance coverage. Are they sneaking a pesky “roadside” charge into your premium. You might even be triple insured if you have AAA. Be an informed consumer!

 

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